Return & Store Credit Policy

At Two E’s Boutique, we want you to love your purchase! If you are not completely satisfied, we are happy to help with eligible returns and store credit.

RETURNS

 -Returns must be requested within 14 days of delivery.

 -Items must be unworn, unwashed, and in original condition with tags attached.

 -Items with makeup stains, perfume, smoke odor, pet hair, or damage will not be accepted.

STORE CREDIT

Returns are eligible for store credit only. We do not offer refunds to the original form of payment. Once your return is received and inspected, store credit will be issued for the value of the returned item only. Store credit can be used toward any future purchase and does not expire. Original shipping charges are non-refundable.

NON-RETURNABLE ITEMS

The following items are final sale and cannot be returned:

 -Jewelry

 -Accessories

 -Final sale items

 -Discounted or sale items

EXCHANGES

 -Exchanges are accepted based on product availability.

 -If you need a different size, please contact us and we will do our best to accommodate you.

-Customers are RESPONSIBLE for shipping the item back and for PAYING shipping on the exchanged item.

RETURN PROCESS

To initiate a return, please submit a return request once your item has been delivered.

Once your return request is approved, you will receive return instructions. Customers are responsible for purchasing and providing their own return shipping label.

PLEASE NOTE

 -Customers are responsible for all return shipping costs.

 -Approved returns must be shipped back within the timeframe provided in your return approval.

 -Items must be returned in their original condition.

 -Returns that do not meet our return policy requirements may be denied.

DAMAGED OR INCORRECT ITEMS

If you receive a damaged or incorrect item, please contact us within 3 days of delivery with photos of the item and packaging so we can make it right.

SHIPPING

 -Original shipping charges are non-refundable.

 -Return shipping costs are the responsibility of the customer.

 

Thank you for supporting Two E’s Boutique!